NEWS

How CPW Furniture Improved Their Bottom Line

Andrew Maylam, Commercial Manager, CPW Furniture writes:

We had an inexperienced Management Team and wanted advice on how to develop our managers. Janet, from Icando, came in during June 2002 and carried out a training needs analysis with the management team, as a result we were able to focus our management training. In addition Janet gave us feedback on areas of the company that were not working as efficiently as they might, this gave us a sound basis for starting our journey of continuous improvement. At the same time we decided to work towards the Investors in People Standard.

Over the next 2 years we improved our company image and new systems were put in place, we worked on developing all the staff within the company as well as our managers. Janet was very influential and a great help in supporting us whilst we made the changes and delivering the training to up-skill our managers.

How We Benefited:

• Increased turnover from £6.7m to £8.0m
• Gained market share in 2 new export markets (Ireland & France)
• Successful re-branding of the company
• Gained substantial recognition of the new CPW Brand
• Managers more effective in managing performance and quality standards
• Continuous Improvement embedded at all levels
• Increase in staff moral and commitment
• Awarded the Investors in People Standard in March 2004

Janet continues to work with the company, mainly concentrating on my own development as a Member of the Senior Management Team. It’s good to know CPW will have excellent coaching support as we embark on the next stage of our journey

To see our list of clients click here

VIEWS

What our clients say about us

“Excellent. Very useful that it is independent and non-judgemental.”
Arron Bardoe, Business Manager, Legal & General

“My coach had the unique ability to inspire, train, coach and support me. I feel much more confident in managing people performance now.”
Norma Biggs, Commercial Director, Independent Heating & Cooling Ltd

“We received more than we expected. They gave us sound advice on how to manage the project as well as providing training and one to one support for individuals throughout the whole change process. An extremely valuable service.”
Andy Cashman, Zone Director, Sussex Ambulance Service

“Following the assessment centre we had one to one feedback sessions, these have resulted in new development plans for all the participants. Additionally 6 job changes have occurred to take advantage of individual’s strengths. The scheme has had a Hugh impact”
Russell Piper, Personnel Director, Crane Telecommunications Ltd

“This is the first team build event that I have come away from feeling we can move on. Good pace, good delivery, I will come back and use again with other managers.”
Andy DeVere, Operations Director, Tibett & Britten

Very beneficial. What I particularly liked is having agreed development targets, my coach used ongoing business projects and decisions as material to suggest improvements and alternative approaches so the coaching was all relevant to my work.”
Phil Bristow, Managing Director, N-Sure

“Clarity and adapted to our needs – excellent management coaching.”
Jim Hardistry & Chris Adams, All Pallets Ltd